Refund Policy

Refund Policy – Duda Trends

1. 1. Eligibility for Refunds:

1.1 Refunds are only applicable to products purchased directly from Duda Trends. Products purchased through third-party retailers or distributors are subject to the respective refund policies of those entities.

2. 2. Damaged or Defective Products:

2.1 If you receive a damaged or defective product, please contact our customer service team at info@dudatrends.com within 07 days of receiving the item. We will initiate a return or exchange process depending on the specific circumstances.

3. 3. Return Process:

3.1 To initiate a return, contact our customer service team. Provide the order number, details of the issue, and, if possible, attach relevant photos.

3.2 Our team will guide you through the process, including providing a return shipping label if necessary.

4. 4. Refund Method:

4.1 Refunds will be issued to the original payment method used for the purchase.

4.2 Please allow up to 30 business days for the refund to be processed after the returned item is received and inspected.

5. 5. Non-Refundable Items:

5.1 Some items are non-refundable, including but not limited to gift cards, downloadable software, and customized or made-to-order products.

6. 6. Currency and Pricing Confusion:

6.1 All prices on our website are listed in U.S. Dollars (USD) unless explicitly stated otherwise.

6.2 Duda Trends is not responsible for incorrect currency conversions, misunderstandings related to currency, or charges made by issuing banks or payment platforms.

6.3 We recommend carefully checking the exchange rate and currency before completing your purchase.

6.4 Refund requests based solely on currency confusion are not considered valid under this policy.

7. 7. Product Delivery Delays:

7.1 Due to the logistical nature of our delivery process, delays may occur. If you experience a delivery delay, contact our team before rejecting or automatically requesting refunds.

7.2 Refunds are not automatically granted for delays. Each case will be assessed individually.

8. 8. Refunds via Chargebacks:

8.1 In case of chargebacks or payment disputes, please contact us before filing a claim with your bank. We are available to resolve any issues directly.

8.2 Initiating a chargeback without prior contact may affect future purchases and your eligibility for refunds.

9. 9. Contact:

9.1 For any questions or concerns related to refunds, contact us at info@dudatrends.com.

10. 10. Policy Updates:

10.1 Duda Trends reserves the right to update this Refund Policy as necessary. Changes will be communicated through our website.